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Privacy Policy

1. What This Privacy Policy Covers

This policy applies to the Aidvante website (https://www.aidvante.com) and governs the privacy of users who choose to interact with it. We outline how we collect, process, and protect user data in compliance with UK and international data protection laws.

2. Information We Collect

We may collect the following types of personal data:

  • Identity Information (Name, email, phone number, company name – provided via contact forms)

  • Technical Information (IP address, browser type, device type – logged for security and diagnostic purposes)

  • Usage Data (Interactions with our website, pages visited, and time spent on site)

  • Marketing Preferences (Opt-in preferences for newsletters and promotions)

3. How We Use Your Information

We use collected data to:

  • Respond to inquiries and provide customer support

  • Improve our website functionality and user experience

  • Process transactions and deliver services

  • Send promotional updates and newsletters (only if consent is given)

  • Protect against fraud, security threats, or misuse of our platform

4. Data Retention

We retain your data based on its purpose:

  • Contact form submissions: Up to 7 years for business and legal compliance

  • IP logs: 30 days for security purposes

  • Newsletter subscriptions: Until you opt out

5. Your Rights Over Your Data

Under UK data protection laws, you have the right to:

  • Access the personal data we hold about you

  • Rectify any incorrect or outdated information

  • Request deletion of your data (“Right to be forgotten”)

  • Restrict processing under certain conditions

  • Object to data processing for direct marketing

  • Withdraw consent for marketing communications at any time

To exercise these rights, contact us at info@aidvante.com.

6. How We Protect Your Data

Aidvante follows strict security measures, including:

  • Encryption of data in transit and at rest

  • Secure server storage with restricted access

  • Regular security audits and staff training

  • Compliance with GDPR and ICO data protection standards

7. Cookies and Tracking Technologies

We use cookies to enhance your experience and analyze site performance. You can manage cookie preferences via your browser settings. We also use Google Analytics to track site usage without storing personally identifiable information.

8. Third-Party Links & External Services

Our website may include links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before sharing personal data.

9. Contact & Complaints

For any questions regarding this policy or to raise a complaint, contact us at:

  • Email: info@aidvante.com

  • Phone: 02078701232

  • Address:17-21 George Street, Croydon, England, CR0 1LA

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is being misused.

10. Policy Updates

This policy may be updated periodically. Please review it regularly to stay informed of changes.

Your privacy matters to us. Aidvante is committed to protecting your data and ensuring a secure online experience.